Ramada Southport provides accessibility for elderly/disabled
The Ramada Plaza Southport Hotel adheres very closely to the strict accessibility issues for the elderly and disabled set out by the Disability Discrimination Act (DDA) 2005.
Livepool City Region’s ambition is to be one of the most accessible destinations in Britain for visitors with specific needs, and the Ramada Plaza Southport Hotel works very hard to make sure its own building is as accessible as possible.
The staff at the hotel are committed to catering for guests with disabilities through the provision of sufficient information, facilities/adaption of property and customer service.
In fact, disability awareness training is a module within the hotel’s induction and accelerator programme, which fully complies with the DDA.
All supervisors are currently undertaking that specific module with an independent trainer. It is a four hour session and staff have found it to be very beneficial.
As the hotel is a new build, it is lucky that everything has been set up for disabled people from scratch.
It includes seven accessible double rooms and it is fully kitted out to cater for everything that a disabled person might require, such as low level light switches, wet rooms with various refinements and alarms in the bathroom and bedrooms.
Some rooms are set up with interconnecting doors so the carer can remain close to the disabled guest.
Parking facilities are also available for disabled people, which includes lifts from the car park to the rooms, a hearing loop at reception and a portable hearing loop for conferences. Mobility scooters can even be hired if required.
Throughout the rest of building, public areas on the first floor level are accessible by lifts, the reception desk is wheelchair friendly and all tables in the lounge and restaurant can accommodate wheelchairs. This makes guests feel at ease when moving around the building. Since the staff are specifically trained on the DDA, their service always reflects this.
The hotel’s disabled facilities are promoted on the website and the staff directs guests there when they book a room at the hotel. As mentioned above, the bedrooms are specially fitted to make a disabled guest's stay as comfortable as possible.
When people are shown around the leisure and conference facilities they are taken to rooms with specific disabled access so they know what exists at the hotel.
The hotel also provides vibrating pillows for guests with hearing impairments, hearing loops, large printed menus and the whole hotel is wheelchair friendly, meaning there are no steps leading up to the reception desk and the tables in the lounge and restaurant can accommodate wheelchairs.